How to place your order: Orders can be placed on-line, via phone (0418 115 755) or via fax (02 9626 3533). We accept Visa, Mastercard, Direct Debit, Money Orders and Cheques. Orders paid by cheque require 4 days to clear before we can ship your order.

Contact Information: You can contact us via e-mail at sales@candlesbynight.com.au or by phone at 0418 115 755 or via fax at 02 9626 3533.

Delivery Charges : All Candles By Night products are delivered using Australia Post. Please allow 3-10 working days for delivery.

Our standard delivery is via regular mail and we charge a flat postage and handling fee of $9.95 per order.

Express postage will be charged at $19.95.

Registered post will incur an additional charge of $2.50.


Stock Availability: We strive to maintain all products in stock, however, on occasion we will run out of an item and cannot guarantee its availability. If you place an order for any items that are out of stock, we will promptly notify you via e-mail with options for selecting alternate items or canceling those items from your order.

Order Processing & Transit times: While we make every effort to process and ship orders as quickly as possible, orders can take 5-10 business days to process and ship out. Please consider this when placing your order and be sure to allow extra time in case of unexpected delays

Security & Privacy Policy: Candles By Night is owned and operated by Sue Morrison. We value our customers and want to make your online experience as pleasurable as possible. You can shop on our site with the confidence that your transactions are made using our secure online processing software. In addition, we do not save any personal financial information such as bank account or credit card numbers. Once your order is processed, your account information is deleted off our secure server to ensure further safety.

We DO NOT, under any circumstances, rent, sell, lend, or publish any customer names, credit information or any personal data for any reason.

Regarding e-mail, we do not send unsolicited or "Spam" e-mail. We use e-mail addresses collected for a number of e-mail alerts and newsletters which are used to communicate new information, special offers and new products to our customers. Everyone is given the opportunity to unsubscribe at any time.

Returns & Exchanges: We want you to be completely satisfied with your purchase from us. If for any reason you are not completely satisfied with an item you've purchased, contact our customer service team at service@candlesbynight.com.au to arrange for a merchandise exchange or refund. Merchandise must be returned within 14 days of receipt and is subject to a 20% restocking fee.

Damaged Merchandise: We take extra precautions to ensure that your orders are carefully packed and leave our warehouse in good condition. Unfortunately, we cannot always guarantee that your order will arrive in the same good condition. When you receive your order, please examine the merchandise immediately for any damage. If you do have any item(s) that are damaged, please contact us right away so that we can file a claim with the courier. It is very important that you also save the box and all packaging material that the damaged item(s) were shipped in for inspection. Failure to do this could result in courier denying the claim. You must contact us within 7 days of receipt of your order about any damaged item(s) in your shipment. Sorry, but we cannot honor damage claims that are made after this time.

Images and Pricing: Please note that whilst every effort is made to accurately portray the items shown on the Candles By Night website, variations may occur. All images represent an accurate portrayal of its stock at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification.

By using our website, you consent to the above mentioned privacy statement. Candles By Night may review and change the privacy statement from time to time, and we will publish the updated statement on our website www.candlesbynight.com.au

How to contact us:

Mailing Address: PO Box 298, Kings Langley, NSW, 2147

Telephone: 0418 115 755

Facsimile: 02 9626 3533

Email: sales@candlesbynight.com.au         

Business Information:

Candles By Night
ABN: 61 984 196 502
Business Owner: Sue Morrison